Service Support/Busser APPLY NOW

As a service support team member you are pivotal to curating a premium guest experience and responsible for assisting the FOH and Retail tea

As a busser, your main responsibility is ensuring that tables are cleared and set to Parsons standards as soon as each guest’s dining experience is complete. Ensuring that tables are reset in a timely manner is an important part of the guest experience. You will support the FOH and retail team in the pursuit of one common goal; that every guest leaves having had a positive experience.

SKILLS 

• Ability to provide excellent customer service with each interaction
• Excellent communication skills
• Great organizational and multi-tasking skills
• Ability to memorize, learn and communicate details around our beer, food, upcoming events
• Ability to work in a very fast-paced environment
• Ability to keep a cool demeanor in stressful situation
• Ability to problem-solve and deliver on a premium guest experience
• Ability to follow direction from supervisors
• Fantastic team player, who communicates well with others, successfully and consistently contributes towards a common goal

DUTIES

• Ability to assist all departments when needed, including but not limited to serving staff, retail, hosts, brewery, and BOH
• Flexibility to assist where/when needed, always keeping the common end goal of a ‘premium guest experience’ at the core of all actions
• Ensure consistent cleanliness and maintenance of floors/field, garbages/recycling, washrooms, tables/chairs, glassware and cutlery 
• Remove dirty plates, cutlery, empty glassware, garbage, etc. in a timely, organized, and appropriate manner
• Deliver food & beverages in a timely & elegant manner
• Re-set tables between guests, deliver appropriate pre-sets to tables when needed
• Stay up-to-date on your product knowledge (food & beverage)
• Confidently able to present and talk about our menu professionally, this includes: food, beer, wine, cider, and bubbly 
• Stay informed on county events and places to be able to chat with guests and make recommendations based on their interests 
• Ability to use our POS, take payments (ask questions when needed)
• Ensure you use and support servers with the ‘guest experience’ guidelines to curate the guests’ experience - each table should experience at least five touch points during their visit per Parsons standards
• Work with your team and supervisor to ensure each guest leaves feeling welcomed and that they receive the best guest experience - bring up any and all complaints to the supervisor on duty (SOD) to ensure recovery. 

TO APPLY 

Please complete the form below or contact info@parsonsbrewing.com with your resume and cover letter describing your interest, and any job-relevant experience. Please include your up-to-date contact information. 

Must have or be willing to get the following certifications: Safe Food Handler’s, Smart Serve

We would like to thank you for your interest in this position and appreciate all those who apply, but only those candidates elected for an interview will be contacted.